🔄 Returns & Exchanges

🕊 Returns — made with care and fairness

We want you to feel completely at ease with every Maison Calméa purchase.
If something isn’t right, we’re here to make it right.

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🧾 Return Eligibility

You may request a return within 30 days of receiving your order if:

– The item arrives damaged or defective
– You receive the wrong product or variation
– The item does not match the description or photos

We kindly ask that you contact us within 3–7 days of delivery, including clear photos or video showing the issue.

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🚚 Who covers return shipping?

If the return is due to damage, defect, or our mistake,
we’ll cover the return shipping or send a replacement free of charge.

For other cases (change of mind, wrong address, etc.), return shipping is the customer’s responsibility.

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🔁 Exchanges

If you’d like an exchange for the same item,
we’ll send a replacement once the original is confirmed defective or incorrect.

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📩 How to start a return

Please email us at support@maisoncalmea.store
Include your order number, a short explanation, and a photo or video if applicable.
We’ll guide you through the process and find the best solution for your case.

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⚠️ Non-Returnable Situations

We cannot accept returns for:

– Items returned without prior contact
– Products that have been used, washed, or are not in original condition
– Return requests made after 30 days from delivery

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🌿 Our Promise

Maison Calméa isn’t just about objects — it’s about how they make you feel.
If something gets in the way of that feeling, we’ll do what it takes to make it right.